Happy Customers

Your Customer Service

Your customer has been on their journey, and then something goes wrong…

Nothing is perfect. There will be trouble. So you should be ready to serve your customers the best you can, if your product does not live up to what you promised.

It’s incredible how anger can be quenched by a little humility from you the brand owner.

A generous return policy

In the beginning of me working with brands, I didn’t understand how brands could have open return policies like that, but it all comes down to integrity.

If you’ve honestly communicated the nature of your product, people will very seldom return it, so don’t be afraid of this.

Warranty

Do you really believe in your product? Back it with a warranty. It is your job to bring your product into the customers hands without defect.

Shipping

Bad shipping options is the #1 reason for people leaving products in their online shopping carts.

Reviews

Always gather reviews. They are your biggest trust builders for the future.

Thank yourself later when you have 100+ reviews telling the world that your product lives up to what you said it would.

Action points

  • Decide on a return policy.
  • Decide on a warranty.
  • Research and find the best shipping deals.
  • Always gather reviews.

Want to chat about your brand?

Send an email to start a conversation

The first 30 minutes are for free.

The 5 Baselines

Your Product
Your Brand Story
Your Visual Identity
Your Funnel
Your Customer Service